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姓 名： 丁女士 性 别： 女
婚姻状况： 离异 民 族： 汉族
户 籍： 湖南-长沙 年 龄： 39
现所在地： 广东-东莞 身 高： 160cm
希望地区： 广东-广州、 广东-东莞、 广东-深圳、 上海、 湖南-长沙
希望岗位： 客户服务/技术支持类-客户服务经理
销售类-管理/商务-客户经理
销售类-管理/商务-商务经理
贸易类-外贸经理/主管
翻译类-英语翻译
寻求职位： 客户服务经理/外销、 跟单经理、 外贸经理
教育经历
1992-10 ～ 1995-06 长沙国际开发外贸外语学院 外贸英语 大专
培训经历
2010-06 ～ 2010-07 BUREAU VERITAS 内审员培训课程 内审员资格证书
工作经验至今17年0月工作经验，曾在4家公司工作
**公司 （2005-11 ～ 至今）
公司性质： 外资企业 行业类别： 电子、微电子技术、集成电路
担任职位： 高级客户主管 岗位类别： 客户服务主管
工作描述： 2005- Now UTAC Group Ltd / ASAT Holdings Ltd
Our company was a Semiconductor company listed in USA Stock Exchange but was acquired by a Singapore group in 2010…I work in this company as a customer service Team leader (report to our Global sales VP & CBO who was an American guy before our company was sold, now report to our customer service Director) to support our biggest customer (One of fortune 500) with my team.
Team Leader/Section Manager
? Lead & manage our team to build good relationship with our biggest customer. For almost 3 years, our customer service was scored fully by our customers at Quarterly Business Review meetings before our company was acquired
? Train my staff to make sure they are very experienced to handle all the daily issues
? Have a meeting with customers when they visit us, and introduce our company to customers, and take them for line tour
? Chase the orders from customers based on the customer weekly forecast, and try to get the upside from customer to meet our monthly sales target.
? Make the monthly sales projections based on the forecast to top management staff, and prepare the PowerPoint Presentation for them
? Work as communication window between factory and customer, and make sure the shipment was delivered on time and materials was prepared well based on the forecast,
? Work with all related department staff to solve all kinds of issues
? Follow up the customer orders, and make sure everything is in good control.
? Visit customer in their Singapore Office
**公司 （1999-04 ～ 2004-01）
公司性质： 外资企业 行业类别： 电子、微电子技术、集成电路
担任职位： Executive Operation Secretry/CS supervisor 岗位类别： 客户服务主管
工作描述： ***Pulse Electronic Ltd
This is a worldwide company listed in US Stock Exchange
Products: Transformer & Filter
Initially I was recruited as the Executive Operation Secretary to the Engineering Director. Later my profile was changed to Customer Service Supervisor reporting to the Director promotion to the Operation President of a new factory.
Customer Service Supervisor & Executive Operation Secretary
? Quote customers based on their inquiries.
? Per customer’s request, build samples for them. Notify US Acc. Dept. to invoice the samples when samples exceeds a certain value.
? On getting customer’s Pos, have a Contract Review about QTY, price and delivery date. If all these points are not consistent with our expectation,
have to negotiate with customers.
? Issue Work Order for PMC running MRP
? Follow up all the related things during the period of production.
? Release Shipping Instructions when the goods ready for shipment.
? Implemented all kinds of company polices & activities from all other Dept.
? Produce complex PowerPoint presentations, create & Maintain Org-chart
using Visio 2000
? Ensure our company procedures were executed exactly in China factory; This include working with all Dept staff and follow up. Such as preside over a biweekly meeting to discuss the difference between the actual operation in China factory and the written procedure. And summarize their actual operation ideas to our US Program Manager for amendment.
? Report to the Operation President about the company operation conditions in the China factory when he was out of China.
**公司 （1998-01 ～ 1999-01）
公司性质： 外资企业 行业类别： 家具、家电、工艺品、玩具
担任职位： Sewing Engineer 岗位类别： 其他相关职位
工作描述： 1998–1999 Mattel Toy Ltd
This is a worldwide company, one of global Fortune-500, manufacturing the toys, cars, etc children products spreading 150 countries in the world.
By sewing EP, FEP & PP samples, find the best sewing method to save time & materials. Received PIP Award from company for improving productivity.
Assistant Supervisor for Sewing Engineering Section
? Assign the different samples to various technician staff to sew and follow up them based on delivery schedules
? Train operators related to every new order and organize a meeting about sewing procedure, Spec., & customers’ acceptable standards before mass production.
? Approve final samples to production Dept. for their references in mass production.
? Arrange the production line based on the products’ different process.
? Manage staff in both the sample room and die cutting area.
? Follow up the subcontracted products, and sign FEP & PP samples to
subcontractor.
**公司 （1995-07 ～ 1998-01）
公司性质： 外资企业 行业类别： 贸易、商务、进出口
担任职位： 总经理助理/办公室主任 岗位类别： 外贸经理/主管
工作描述： 1995–1998 Canawa Intel. Trading Co., Ltd
This is a Canadian international trading company.
Products: Lamps (Table lamp, Wall lamp & Floor lamp, etc) and Gifts (Keychain, Kaleidoscope, Pen container, etc) and bags/garments
Business Assistant to General Manager first, then promoted to Office
Manager
Mainly in charge of the business from America & Canada and Manage office .
? Respond to potential customers’ inquiries about products
? Accompany customers around our vendors-factories
? Quote customers on a basis of our vendor’s quotation
? Negotiate with customers & vendors about Price and order details, and issue POs to Vendors;
? Communicate with customers about sample or production requirements, and pass the final decisions to
vendors;
? Check and inspect vendors products, and ensure products quality for customers;
? Provide weekly Production Status Report to customers;
? Handle complaints from customers
? Look for the good suppliers competitive in price, quality & delivery
? Manage the office as an office manager…
语言能力
普通话： 流利 粤语： 一般
英语水平： CET6 口语流利
英语： 精通 英语： 精通
求职意向
发展方向： 外销，客户服务，外贸，跟单，英语翻译
自身情况
自我评价： ? Computer: Familiar with Word, Excel, PowerPoint, Outlook Express, Internet Explorer；Proficient at using
SAP/MES system;
? Language: English (CET 6), Cantonese and Mandarin
? Self-estimation: A hard worker & teamwork player & problem-solver; be able to work under pressure